- It's true; a warranty does not cover SANY machines sold at auction. This is because the service history of machines sold at auction can get murky. SANY wants to know that the machine has been cared for during service.
- However, used equipment is covered by a SANY warranty as long as it's sold by an authorized dealer or private party with proper documentation of service.
How long is the SANY warranty?
For excavators and wheel loaders
| Equipment Type | Coverage Period | Operating Hour Limits | Comments |
|---|---|---|---|
| Base Construction Equipment | 60 months | 5,000 hours | Covers the machine during the specified period. It does not cover attachments, tools, accessories, or parts not included in the original equipment manufacturer (OEM) installation. |
| Engine | 60 months | 5,000 hours | The engine manufacturer covers warrantable defects during the first 24 months or 2,000 hours. Months 25-60, or hours 2,001-5,000, should be claimed with SANY Repairs must be performed by an authorized dealer of the engine manufacturer. |
| Attachments (sold by SANY) | 12 months | 1,000 hours* | Covers attachments such as breakers, sweepers, collectors, patch planers, grabs, buckets, and compaction plates. Coverage is provided by the respective manufacturer or supplier. Refer to their specific coverage details for more information. |
| Kits for Attachments | 6 months | Unlimited | Covers kits like hammer line kits, windshield protection kits, etc. If installed by the customer, coverage lasts for six months. If installed by an authorized SANY dealer, coverage lasts for 12 months. |
| Tool Connection Hoses and Hydraulic Couplings | 3 months | Unlimited | Coverage is provided only if installed by an authorized SANY dealer. No coverage if installed by others. |
| SANY parts | 6 months | Unlimited | Coverage lasts for six months from the date of retail sale. Applies when sold independently, not as part of the original OEM installation or a warranty repair. For warranty repairs, the coverage extends for the remainder of the machine's warranty period, subject to limitations. Suppose a new SANY part is replaced within the warranty period. In that case, the warranty for the new part does not exceed the unexpired portion of the original warranty period (refer to the above sections for more details). |
For telehandlers, motor graders, and compactors
| Equipment Type | Coverage Period | Operating Hour Limits | Comments |
|---|---|---|---|
| Base Construction Equipment | 36 months | 3,000 hours | Covers the machine during the specified period. It does not cover attachments, tools, accessories, or parts not included in the original equipment manufacturer (OEM) installation. |
| Engine | 36 months | 3,000 hours | Warrantable defects during the first 24 months or 2,000 hours are covered by the engine manufacturer and should be claimed with them. Months 25-36, or hours 2,001-3,000, should be claimed with SANY. An authorized dealer of the engine manufacturer must perform repairs. |
| Attachments (sold by SANY) | 12 months | 1,000 hours** | Covers attachments such as breakers, sweepers, collectors, patch planers, and compaction plates. The respective manufacturer or supplier provides coverage. Refer to their specific coverage details for more information. |
| Kits for Attachments | 6 months | Unlimited | Covers kits include hammer line kits, windshield protection kits, etc. If installed by the customer, coverage lasts for six months. If installed by an authorized SANY dealer, the coverage lasts for 12 months. |
| Tool Connection Hoses and Hydraulic Couplings | 3 months | Unlimited | Coverage is provided only if installed by an authorized SANY dealer. No coverage if installed by others. |
| SANY Parts | 6 months | Unlimited | Coverage lasts for six months from the date of retail sale. Applies when sold independently, not as part of the original OEM installation or a warranty repair. For warranty repairs, the coverage extends for the remainder of the machine's warranty period, subject to limitations. If a new SANY part is replaced within the warranty period, the warranty for the new part does not exceed the unexpired portion of the original warranty period (refer to the above sections for more details). |
Summary of the warranty:
Engine Warranty:
- Operating the engine without sufficient coolant or lubricants, over-fueling, excessive speeding
- Not properly maintaining the lubrication, cooling, or intake systems
- Improper storage, starting, warm-up, run-in, or shutdown practices
- Making unauthorized modifications to the engine
What does it cover?
What doesn’t it cover?
- Damages or defects caused by accidents, fire, frost, floods, natural disasters, abuse, improper adjustment, negligence, chemical reactions, the presence of abrasive materials
- Operating the SANY product beyond its rated capacity
- Improper use or maintenance, using filters, oils, or lubricants that don't meet manufacturer specifications
- Using unauthorized parts or products for maintenance or application, or
- Making alterations to the SANY product
Routine things
- Clutch and brake linings, air/fuel/oil filters
- Light bulbs
- Window glass
- Lubricants and coolants (unless used during a covered repair)
- Belts
- Cutting blades and tines
- Bucket teeth
- Injector nozzles
- Tires
- Tracks
Is the warranty transferable?
Is the warranty good if I buy a machine at auction?
Is the warranty good if I buy a used piece of equipment?
What will void my warranty?
- The warranty start date can’t be clearly determined (check your paperwork).
- The SANY dealer or customer doesn’t provide oil samples as specified by the SANY Oil Analysis Program.
- Any name, number plates, or other identification marks in the SANY product have been removed or defaced.
- If any incident involving a SANY product results in personal injury or property damage, the customer or authorized SANY dealer must notify SANY within 48 hours. Additionally, they must allow SANY or its representative's immediate access to the product and all related records within their control.
What can I do to maintain the warranty?
- Maintain the SANY product according to the standard maintenance requirements specified in the Operator's & Maintenance Manual.
- When requested by SANY or its authorized dealers, provide proof or evidence that the maintenance requirements have been followed.
- Operate the SANY product safely and use it only for its intended purpose.
- If a defect in materials or workmanship occurs that could cause further damage, stop operating the SANY product and seek necessary repairs.
- Make the SANY product available for applicable services and warranty repairs at a SANY Dealer facility.
- Use only genuine SANY parts or parts of equivalent quality authorized in advance by SANY.
- Ensure that fully trained and qualified personnel carry out services, maintenance, and repairs as authorized by SANY.
- Ensure that only fully trained and qualified personnel operate the SANY product.
- Ensure that your dealer files the warranty commissioning report.
- Complete the applicable commissioning procedure and submit the required documents to SANY.
What to do if you need service:
- Full details of the alleged defect
- Machine identification number
- Number of operating hours on the SANY product
- Warranty start date
- Date and location where the alleged defect became apparent